ChannelTimes

By Mr. Ravi Krishnamoorthi The benefit for channel partners being supported by a distributor with Professional Services is that they can leverage the distributor’s expertise, resources, and network to deliver better value to their customers and increase their sales. Professional Services are specialized services that help customers implement, optimize, or maintain a product or solution. Some examples of Professional Services are consulting, training, technical support, installation, configuration, customization, integration, migration, and troubleshooting. Some of the advantages of working with a distributor with Professional Services are: Channel partners can access the distributor’s...

By Mr Anurag Sanghai With the increasing adoption of generative artificial intelligence (GenAI), different use cases have indicated a need for solutions that offer varying levels of human intervention. Two applications – agents and copilots – have emerged as possible alternatives for organizations and the choice is determined by desired balance between automation and human involvement.  While agents can be calibrated to execute tasks and make decisions with minimal human input, copilots are designed to merge technology and human inputs for a symbiotic collaboration. Agents are suited to low deviance...