The strategic partnership brings integrated CCaaS and WFM solutions to BPMs globally
India, 18th Sep 2024: FLOW today announced an OEM partnership with C-Zentrix to further expand its global footprint. The partnership intends to strengthen C-Zentrix CCaaS offerings with FLOW, the new-age WFM suite. Together, the partners aim to transform digitization journeys for contact centers with streamlined workforce management for higher productivity and better customer experiences.
FLOW, an AI/ML-powered workforce management suite, arms BPMs with an all-in-one solution to boost profitability, enhance customer service and optimize workforces. The partnership with C-Zentrix’s omnichannel platform delivers a single product catering to all the requirements of a contact center.
Speaking on the occasion, Vikas Wahee, Head of Solutions, BPM & ITES, FLOW, said, “We are happy to announce this partnership with C-Zentrix, enhancing our workforce management offering for our customers. This will strengthen both organizations to reach the masses with an integrated solution that takes care of all tech and WFM needs of a BPM enterprise or a contact center.”
Arijit Chatterji, Chief Business Officer, C-Zentrix, also talked about his long-term vision for this alliance. “This partnership will enable us to cater to our BPO customers and other large-size accounts where workforce management is crucial. Our goal is to engage with our current and potential customers through a comprehensive solution that can take our customer service to the next level by providing the right resources at the right time. This is where a global partnership with FLOW intelligence will be necessary and beneficial for our customers.”
About FLOW:
FLOW is an AI-powered, self-serve workforce management suite that arms BPMs with a single solution to intelligently execute the full WFM lifecycle. It brings the best of AI/ML for forecasting, planning and optimizing your workforce to boost employee and customer experiences. The suite helps WFM teams intelligently automate data management and drive critical decisions with powerful analytics.
FLOW ensures that you match the right agent with the right skills at the right time for every customer interaction. Surpass every KPI with the insights you need, when you need them and how you need them.
About C-Zentrix
C-Zentrix is a global leader in providing end-to-end omnichannel customer engagement solutions. With over 1500+ satisfied customers across the world, C-Zentrix has established itself as a trusted brand in the customer experience domain. The platform is highly flexible and customizable, enabling brands to offer a seamless 360-degree customer engagement experience. It enables brands to manage their customer support teams using C-Zentrix CCaaS (cloud) and On-premise contact center solution to streamline customer service operations.
