IT Traders To Emulate ‘Dabbawala’ Model Of Service Excellence
Mumbai’s iconic dabbawalas are known for their efficient management skills serving more than 2,00,000 customers across the city every day. Their professional business approach has motivated large corporate giants to incorporate their strategies to ensure a seamless customer focus and smooth performance management in all aspects of their business. Taking a cue from these developments, the premier association of IT companies Trade Association of Information Technology (TAIT) organized a knowledge series workshop on effective logistics and supply chain management, built on an analysis of the procedures followed by Mumbai’s iconic...