Kannur, Nov 06: The issue related to poor service provided in the case of faulty motherboards across Kerala (reported first by Channel Times), refused to die down with several partners across the northern parts of the state suggesting that things were far from normal.
“We read reports on your website where the Digicare had come out with an assurance. However, we want to point out that nothing has changed in our region. We want the issue to be sorted out at the earliest. We would like to see Digicare match its words with action. We want them to be on the field to assess the reality of their service quality,” a partner said on the condition of anonymity.
Another partner shared the picture of a Digicare service center in Kerala with Channel Times. He says the service center needs more attention from the company in terms of infrastructure.
“I personally captured this picture and wanted to show the vendors what type of service they are offering. I am also requesting all the associations across the country to take up the issue on a serious note and stand united against the vendors,” he said.
When this correspondent once again escalated the matter with Digicare, the company said the issue will be sorted out within the next three weeks.
“We have been able to control the pending volume and only few cases related to component shortage are pending as our channel partners and sub-distributors have consolidated many calls and sorted out. We are looking forward to resolving pending cases across locations within next 2-3 weeks and ensure turnaround time with-in expected time frame,” said Krishna Upadhyaya, Business Unit Head. Digicare.