Chennai: IT solutions provider FutureCalls Technology, announced that it will offer Contact Centre solution on cloud for India and APAC customers from Altitude Software solution, a Portugal based customer interaction management application suite. The offer will include a complete range of contact centre solution from Inbound, outbound, Omni-Channel solution powered by Altitude Software. Chennai-based FutureCalls is a preferred partner for Altitude Software.
Cloud contact centre solution relieves the burden from companies allowing companies to focus on core business outcomes such as improving customer experience and employee productivity, rather than day-to-day operational tasks. Some of the advantages of having a cloud contact center includes reduction in cost, agility, scalability and flexibility.
FutureCalls already has extensive experience and expertise in setting up contact center operations for many international organizations. FutureCalls, as a partner claims its core strength in Call center technology gained from multitude of projects handled over the years. “Our services in this segment ranges from Consulting, Process Re-engineering, Product evaluation, Sizing, Training, Turnkey technical infrastructure and Telecom Audit, Project Management & Technical Solutions implementation and support from conception to completion,” said the company.
`This is the first time internationally reputed contact management solution is offered on cloud model hosted in India. This gives significant advantages to clients in India. This solution combines the benefits of flexible cloud pricing with onsite technical support from futurecalls and direct participation and support from the principal ie Altitude Software’ said Jaganathan, Managing Director of Futurecalls Technology told Channel Times.
He added, “A cloud solution is the tool one need to take the business to the next level. You don´t have to have complex, costly software to boost your business and develop a close relationship with your customers.”
On the benefits of the solution to businesses, Jaganathan said, “No matter what your business is about, if you have regular interactions with customers, if you want your customers can reach you easily, if you want to stay connected with your customers and prospects through whatever channel and media Phone / Email / Chat / SMS /Social Media; times is to consider bringing your business to the next level by acquiring one.”
FutureCalls has already partnered with leading brands to for their MUlti channel contact management such as IVR, ACD, Predictive Dialer, CTI, Unified Messaging, SMS, E-mail and Chat Management, Web Collaboration and Social Media Interaction.