Amazon Reassures Customers After Lenovo Warning
Bengaluru, Feb 19: There were a few concerns when Lenovo warned customers against buying their products from e-sellers including Flipkart, Snapdeal and Amazon. Reacting quickly to the news, Amazon India has reassured its buyers about buying the products from their website.
Channel Times had published the news on leading market player Lenovo announcing that e-players were not authorised by the manufacturer.
In a clarification mail sent to this reporter, a Amazon India spokesperson said, “We are a marketplace platform that enables Indian merchants to sell products to consumers across India. As a neutral marketplace, we do not determine prices. Sellers are also contractually obligated to list genuine products with manufacturer warranty. This applies to all brands.”
“Furthermore, we also extend 100% customer protection with Amazon’s A-to-Z Guarantee for all products bought on Amazon.in. It guarantees the condition of the item (defective, damaged or does not match the item described) and its timely delivery when customers purchase from sellers on our website,” it added.
It has to be noted that even though three websites have been quoted, Amazon is the first company to come out with a clarification.