Kaizen Infoserve is now the authorized service partner of GALAX, which was earlier called Galaxytech. As an elite designer and manufacturer of OEM-branded graphic card products, GALAX has built its reputation over the decades. It offers direct replacement of a graphics card, SSD and Memory.
Headquartered in Bengaluru, Kaizen Infoserve has a strong network of 43 service centers across India providing RMA services. The company supports RMA status updates, service center information, RMA generation, product warranty verification, technical and compatibility related issues and other services. This is a giant step forward in RMA service from GALAX, the company believes.
All GALAX products are built with high quality components and have a minimal RMA rate. However, GALAX is willing to spend more on after-sales service which substantially speeds up the RMA process to customers and gains a competitive advantage. GALAX believes that the majority of consumers expect top notch after-sales service and this alone can influence buying decisions.
As part of GALAX fast-changing process, KAIZEN will review the request carefully, inspect the card for physical damage and make sure card is in its original state. The replacement product will be provided directly to the customer.
The service shall commence on 1 of April 2018, according to a press statement.