Connectivity Is Most Common Device Issue For Enterprise Users

Wi-Fi, RADIUS and DHCP top the list of most common device issues for users of enterprise computer networks, the latest study by Nyansa, a new generation of network analytics software technology has revealed. The company today reported the results of its analysis of more than 76 billion client device events that occurred across live business networks using Nyansa’s Voyance network analytics service.

The report, titled “Network Insider” based on real-world enterprise network traffic trends, detailing some of the key connectivity issues that organizations face and their impact on the user experience.

Topping the list of the most common client device issues, Wi-Fi accounted for more than 64 percent of users’ problems while RADIUS authentication glitches accounted for 13 per cent and DHCP (dynamic host configuration protocol), responsible for giving users IP addresses, caused users connectivity problems 12 per cent of the time. Other common client devices issues included DNS issues (4 per cent) and ARP (address resolution protocol) irregularities (7 per cent).

Among mobile devices, Apple iOS failed to connect using DHCP more than normal while Android clients experienced the greatest number of connectivity incidents due to unpredictable bouncing between different SSIDs.

“In a remarkably short period of time, we’ve been able to collect an unprecedented amount of business intelligence about how live enterprise networks are behaving and their actual impact on every user’s experience as they journey across increasingly complicated computer networks,” said Anand Srinivas, Co-Founder and CTO at Nyansa.

The results are based on the correlation of three months’ worth of raw wired and wireless network data examined within Nyansa’s Voyance analytics cloud service following its launch in April. Since that time, Voyance has analyzed over 80 billion client-related network transaction events and detected over 345,000 incidents across over 50 live production enterprise networks, comprised of more than 50,000 wireless access points and wired switches. The data summarizes the observation of over 683,000 client devices used by hundreds of thousands of users tracked over Nyansa’s Voyance IT network analytics service.

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