Avaya Unveils New Customer Engagement Solution

Avaya has rolled out Aura Experience Portal (7.1) customer engagement solution which connects visual self-service mobile applications and on-demand assistance to a contact center agent or expert,together with complete context of the customer journey. With 89% of companies now competing primarily on customer experience, according to Gartner Inc., organizations need to deliver market-differentiating digital Omni-channel customer journeys. According to global research commissioned by BT and Avaya, 82% of consumers believe it should be easy to contact organizations by all channels. The research also finds that 86% of the consumers in...