Trai To Initiate Mobile Service Quality Consultation
Telecom Regulatory Authority of India (Trai) is planning to start consultation on quality benchmark for voice and data services in a fortnight to improve customer experience in the mobile market. According to sources, the regulator’s efforts to address the Quality of Service (QoS) norms is likely to come in the form of a consultation paper that would address both voice and data aspects as, reported by The Hindu. Trai in its frequent call drop test found most operators fail to meet service quality benchmark. The tolerance limit for call drops is...