Trai Proposes Stricter Quality Norms For Telcos
Taking a serious note of the call drop issue, telecom regulator Trai has proposed stricter quality norms for local areas and imposing financial disincentives for poor services. At present, the quality norms are at service area level but Trai feels such a calculation may give a “different picture” about the quality of customer experience. “There could be many areas or localities within the service area where the Quality of service (QoS) could be poor. One of the options for ensuring QoS could be through increased investments for infrastructure development by...