How Channel Partners Can Help Customers Cut Mobile Costs


Bangalore: With businesses becoming global, it demands people at different time zones to work out at a common time to discuss business plans. While faster communication has become the need of the hour, sometimes the cost involved in these calls gives jitters to the companies.

Channel partners in this case can help chalk a better plan with tech know-how – be it wireless and spectrum based communication like Skype for business, Comcast and Verizon on taking Snapchat. These are mainly real-time communications software that provides the infrastructure for enterprise instant messaging, telepresence, VoIP and structured conferences including audio, video and web conferencing.

With more employees traveling and working from home, channel partners can come to rescue of the enterprises by offering services on a-la-carte basis to the enterprises. The growing market opens the doors for value-added-resellers to oil the cog in the enterprises. Partners often offer customized solutions which may be extremely valuable for projecting a professional image and properly equipping employees to do their jobs well.

Over the last decade, business VoIP services and communication servers have significantly brought down the costs of these systems making them affordable to even the smallest businesses. In addition to lowering costs, these systems are extremely flexible, scalable, feature rich and require no special IT skills.

Here are some ways partners can knit and weave new solutions to cater to the enterprises:

No more exorbitant phone bills

Value-oriented solutions are the trick of the trade. There are cloud based voice service which includes internet faxing, business SMS and audio conferencing at a comparatively lower cost. There are also customized mobile apps which allows texting and online meetings.

Now there is no need for companies to have multiple extensions. Several VoIP services are aimed at reducing monthly phone bills of small businesses. For companies using huge number of extensions, they can benefit from low cost plans and minimal to zero down time and easy scalability.

Taking advantage of VoWiFi and VoLTE

According to a Deloitte Report, about 100 carriers worldwide will be offering at least one packet-based voice service at the end of 2016, double the amount year-on-year, and six times higher than at the beginning of 2015. It estimates that approximately 300 million customers will be using Voice over WiFi (VoWiFi) and / or Voice over LTE (VoLTE); double the number at the start of the year and five times higher than at the beginning of 2015.

With most carriers launching VoLTE or VoWiFi this year, the primary motivation is likely to be to increase network capacity and extend the reach of their voice services. While VoLTE or VoWiFi technologies enable a range of value-added services, such as video calling, it is expected that the majority of the carriers will exploit this additional functionality starting next year, with the initial focus being on coverage and capacity.

VoLTE increases capacity as it allows operators to move voice calls off 2G and 3G networks and onto the LTE (4G) network. They often lower frequency spectrum that is freed up can be reused for data services. Additionally, the LTE interface is more efficient at carrying calls relative to traditional calls: it can support up to twice as many voice users in a given bandwidth (per megahertz). Additional cost savings can be obtained from retiring legacy infrastructure, and not having to run two infrastructures in parallel, one for data and one for voice.

This allows an organization’s phone calls to be routed through the PBX network to take advantage of the existing technology infrastructure. Functional teams be based at different locales or sitting at different floors in the same building, they can now take advantage of features such as HD calling. This features further ensure a more secure and stable connection that helps considerably cut down the costs.

Riding the Mobile 2.0 wave

The latest mobile tech trend in the market is the Mobile 2.0. Vendors offering this technology is working closely with channel partners to serve it the best way to the customers. It is the next generation of mobile internet services that leverage the social web by integrating the social web with the core aspects of mobility – personal, localized, always-on and ever-present.

These services are appearing on wireless devices such as Smartphones and multimedia feature phones. This technology helps flourish the bring-your-own-device (BYOD) culture. With Mobile 2.0, companies can track and log all the activities from an employee’s work number, while keeping the device secure with the mobile security features an organization already has in place.

In case an employee loses his/her device, the company can remotely disable the data without impacting the employee’s personal information. This away the company also saves as they do not have to provide any device to the employees and on the flipside, employees are also saved from the trouble of carrying additional devices.

With such enhanced technologies, partners can introduce some extremely efficient cost saving techniques for the customers and stimulate faith in them.

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