Mumbai based SmartConnect Technologies had won the ‘Partner of the year’ award from Genesys. Genesys (www.genesys.com), a vendor in omnichannel customer experience and contact centre solutions, recognised its top performing partners during the annual Genesys APAC Partner conference held from March14-16, 2018 in Macau. The Genesys Asia Pacific Partner Conference is an opportunity for partners to get an insider’s view of the company’s strategy for future growth and market insights.
On accepting the award for India Partner of the Year 2017, Srikanth SESH, CEO, SmartConnect Technologies, said, “India’s customer experience market is growing at rapid speed due to evolving business needs. Through our relationship with Genesys, we have been well- placed to meet the demands of the market through a dynamic range of solutions. This award represents the synergy between us and Genesys, and we’re honoured to receive it. We look forward to more years of cooperation with Genesys.”
This year’s Best Performing Partner award recipients were:
Partner of the Year 2017 Asia Pacific: Dimension Data Asia Pacific Pte. Ltd.
SMART Go-to- Market Partner of the Year 2017 Asia Pacific: Hualiteq Intl. Corp.
Disruptor Partner of the Year 2017 Asia Pacific: Pyrios (Pty) Ltd.
Partner of the Year 2017 – Australia and New Zealand: Vodafone New Zealand
Partner of the Year 2017 – Greater China: eSOON China Limited
Partner of the Year 2017 – Japan: Fijitsu Limited
Partner of the Year 2017 – South East Asia: Dimension Data (Thailand) Limited
“With increasing digitisation, the opportunity is greater than it ever was before. Our channel partners play a critical role in sales, integration and delivery. Genesys remains committed to helping its partners achieve excellence and profitability,” said George Aprane, Vice President of Channels and Alliances, Genesys. “Partners have the flexibility to extend the Subscription offer to organizations in APAC. Subscription allows customers and with more flexibility and at a lower up-front cost. It also offers flexibility of re-mixing licenses and bursting seats with PureSuccess, a comprehensive set of support offers for customers and partners.
Genesys AppFoundry
Genesys partners can now more easily meet the needs of their customers. Genesys has introduced a unified AppFoundry marketplace that incorporates integrations for its entire portfolio, including the PureEngage, PureConnect and PureCloud platforms. Genesys AppFoundry makes it simpler for partners to help businesses quickly gain value from the industry’s highest caliber of cloud and on-premises customer experience solutions available in one comprehensive marketplace.
Genesys AppFoundry is backed by the company’s DevFoundry, a development supportcommunity with nearly 1,000 active members — a 400 percent increase in less than two years. The DevFoundry provides tools, services and best practices to enable developers to quickly build and bring to market new innovations for the Genesys Customer Experience Platform.