Syncron, an aftermarket service provider that exclusively focuses on service parts management and pricing for the world’s leading manufacturers, today announced the opening of its office in Bangalore, India, enabling the company to better serve its global customer base with a superior product and round-the-clock support and services. Following the opening of Syncron’s Paris office earlier in 2016, the Bangalore office is the company’s tenth location, with multiple sites across Europe, the U.S. and Asia.
“Syncron’s opening of the Bangalore office is a reflection of the commitment to our customers and to the marketplace to deliver the best products within our industry,” said Anders Grudén, CEO of Syncron. “Bangalore offers one of the best talent pools for research and development of cloud-based technologies, and these additional resources will enable us to expand our solutions at a faster, more efficient pace. This will allow Syncron clients to deliver superior customer experiences, while simultaneously improving revenue.”
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With the manufacturing of durable goods declining since the fourth quarter of 2015, manufacturers around the world are placing more emphasis on post-sales service as a form of competitive differentiation and source of revenue. Businesses are turning to service parts planning and pricing to help them optimize inventory levels and prices – leading to improved profit margins and awesome customer experiences.
The new Bangalore office will be primarily focused on research and development and customer support. This will not only allow Syncron to rapidly expand and enhance its solutions, but also provide day-and-night service to its global customer base.
“At Syncron, we are extremely focused on delivering quantitative business value and customer success,” added Carl Hildebrand, Managing Director of Syncron India. “With our new resources in Bangalore, we’ll have even more capacity to better serve our customers, especially as our clients become more sophisticated in their needs. I am excited to help grow our team in the region and further support Syncron clients.”
In addition to Bangalore, Syncron has offices around the world, including its global headquarters in Stockholm, U.S. headquarters in Atlanta and regional offices in Munich, Warsaw, Birmingham (UK), Tokyo, Chicago, Palo Alto, Calif., and most recently, Paris.