Telecom Regulatory Authority of India (Trai) is planning to start consultation on quality benchmark for voice and data services in a fortnight to improve customer experience in the mobile market.
According to sources, the regulator’s efforts to address the Quality of Service (QoS) norms is likely to come in the form of a consultation paper that would address both voice and data aspects as, reported by The Hindu.
Trai in its frequent call drop test found most operators fail to meet service quality benchmark. The tolerance limit for call drops is 2 percent which means 98 percent calls made on a network in a quarter should be completed and not get disconnected automatically, added Trai.
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Telecom operators have challenged the tests and said they are compliant to benchmark at overall circle level and that Trai’s test does not give a correct picture of their network performance.
Trai Chairman R S Sharma had earlier said the regulator will look at monitoring network performance at tower level for which a system is in place.
Earlier this month, Trai had launched an application to help consumers check real-time Internet speed on their handsets and report the same to the regulator. Trai will leverage the data collected from subscribers to fix new QoS norms for data services.
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In 2014, Trai had issued norms under which it asked the operators to indicate minimum download speed that can be provided to consumers.
Trai, while launching the application, had said telecom operators claim they cannot guarantee minimum speed as ‘Law of Physics’ does not allow them to do so, as reported by TOI.