The strategic partnership aims to bring FLOW, the new-age WFM solution, to small- and medium-sized BPMs
FLOW today announced a strategic partnership with Exato as its reseller and implementation partner with exclusive rights for the Indian market. The alliance intends to increase the market presence of FLOW, a state-of-the-art WFM & analytics solution, by delivering it to BPMs of all sizes to transform their digitization journey.
A leader in the workforce management solutions space, FLOW counts some of the biggest names in the industry as its clients. Working together, the two organizations will unlock several opportunities to bring the same advantages of a modern WFM and analytics solution to small- and medium-sized BPM enterprises. With this increased presence and well-established expertise in the domain, FLOW will deliver unparalleled value to both clients and partners across the sector.
Vikas Wahee, Head of Solutions, BPM & ITES, FLOW, said, “Creating a strategic partnership with Exato is a strong decision for both the companies. Our modern and adaptable WFM solution is all set to revolutionize how organizations manage their workforce today. Our platform provides the agility and efficiency businesses need to thrive. We are very eager to bring this transformative solution to a wider audience, along with Exato, and drive success.”
Speaking on the occasion, Shashank Khare, VP – Global WFM at Exato.ai shared his vision for the partnership. “In today’s fast-paced technological environment, BPMs must constantly innovate and improve their processes to remain competitive and cost-effective. This strategic partnership ensures that every BPM, regardless of their size, has access to a workforce management solution that helps in evolving customer journeys and elevating customer experience.”
About FLOW:
FLOW is an omnichannel, self-serve workforce management suite that arms BPMs with a single solution to intelligently execute the full WFM lifecycle. It brings the best of AutoML, AI and cloud technologies to data management, powerful historical as well as real-time analytics, short- and long-term forecasting, capacity planning, staffing and scheduling.
At FLOW by Intellicus, we understand that BPMs today need a modern WFM solution to keep pace with rapidly changing customer expectations. We ensure that you match the right agent with the right skills at the right time for every customer interaction. The suite helps WFM teams overcome real-world complexities so that they never have to face a crisis. Offload the administrative tasks to FLOW and be free to care for your customers. Surpass every KPI with the insights you need, when you need them and how you need them.
About Exato:
Exato.Ai empowers businesses to create exceptional experiences. We collaborate with leading technology providers to offer a comprehensive suite of CX, EX, and OX solutions. Exato.Ai elevates workforce management (WFM) as a core component of our experience integration expertise. We deliver value-driven ROI through deep consulting, tailored WFM solutions, and a strategic approach that optimizes resource planning, employee engagement, and operational efficiency. Our partnerships with leading technology providers ensure seamless WFM transformations, driving tangible results alongside enhanced customer experiences (CX) and operational excellence (OX).
